Maintenance of your Capeasi site

As part of ongoing improvements to the services available to you, your secure site will be undergoing maintenance Tuesday 06th of December from 06:30pm to 10:30pm and will therefore not be accessible.

We apologise for any difficulties this may cause and will do everything we can to provide you with the best possible service.



AXA Epargne Entreprise Cookie Usage Policy

 

This policy on the use of cookies and other tracers applies to all websites published by AXA Epargne Entreprise.

 

Definition

A cookie is a small text file in alphanumeric format deposited on the hard disk of the Internet user by the server of the site visited or by a third party server (advertising agency, web analytics service, etc.). The more complete definition of a cookie given by the CNIL is as follows: "The cookie is a series of information, generally small in size and identified by a name, which may be transmitted to your browser by a website to which you connect. Your web browser will keep it for a certain period of time, and will send it back to the web server each time you reconnect.

 

Cookies are stored temporarily on the hard disk of the User's terminal. This information is kept for a maximum of six months. Most Internet browsers are initially configured to accept cookies.

 

Presentation of cookies by purpose

Example:

"The cookies used by the AXA Epargne Entreprise sites may have different purposes (objectives) depending on the third-party sites that deliver them.

  • Strictly necessary cookies: they allow you to browse the site and use essential features, such as secure areas or request a quote. These cookies do not collect any information that could be used for marketing or targeting purposes.
  • Functional cookies: These cookies are essential to remember your authentication data on a site or to improve your user experience.
  • Audience measurement and statistical cookies: no audience measurement cookies are deposited.

 

By whom are the cookies deposited ?

The cookies placed on your terminal from our sites may be deposited by AXA Epargne Entreprise or by third parties. AXA Epargne Entreprise ensures that the issue and use of cookies on their part are carried out in compliance with the regulations in force. Only the issuer of a cookie can read the information contained in it.

 

For www.capeasi.com

Category

Creation

Name

Example of a value

 

Purpose

Expiration

Technique

Connection test pattern

MATOMO_SESSID

ulqp3al6b8a9arpfkv9alpi9ag

 

matomo opt-out cookie (called only once, prevents CSRF security issues)

When closing the browser

Authentication

Connection test pattern

JSESSIONID

FD69B483778E1525EA4BC61C663AF635.plfrghq4x

 

cookie to keep the user session anonymous by the server.

At the end of the session

Authentication

Authentication

JSESSIONIDSSO

7C14D316D38BA439525238FD4AE733F2

 

cookie to keep the user session anonymous by the server.

At the end of the session

Technique

Connection test pattern

zenMode

0

 

Cookie to manage the display mode of matomo

At the end of the session

Technique

Change of language

Local

 

 

it appears after a language change. It just indicates the chosen language (fr, en,...)

valid for the duration of the session (closing the browser)

Technique Connection test pattern

TS01e5bc0f

01eaaabd0411fdee9ed78e82ffe88db71e6dd657db81daf701e

4786b7e6db6e68706b165aa6b13b7799e53562849e89a7bee64940c

 

cookie to improve security

At the end of the session
Technique Connection test pattern

TS01e0b47a

01eaaabd0489b0fbaa57af4426537830732bebd2d7269a9862

1eeff4bfb7121d53e2e79366cd31ecca22ea6aaa8106b27d66c75f8f

 

cookie to improve security

At the end of the session

 

Dynamic FAQ, or ChatBox to allow the customer to access our knowledge base.
No customer login, knowledge that allows to answer questions are genericAccessible
only on

www.capeasi.com

Fournisseur : Do You Dream UP

Category

Creation

Name

Example of a value

Purpose

Expiration

Technique

 

DYDU_clientId

 

This is a random value generated to be able to recognize a user who returns to use the solution later.

365 days

Technique

 

DYDU_lastvisitfor_XXXXX

 

This is the value of the last visit of the Internet user (the XXX is generated in order to be able to have several dialog boxes on the same domain). This cookie is used to know the number of unique visitors and to calculate a ratio of Internet users conversing with the dialog box.

365 days

Technique

 

dydu.common.contextId

 

This is a cookie containing the context of the conversation.

10 min

Technique

 

dydu.common.language

 

This is a cookie containing the language used.

10 min

Technique

 

dydu.gdpr

 

This is a cookie containing the date and time (GMT) (operational cookie).

365 days

Technique

 

dydu.popin

 

This is a cookie containing the position of the dialog box.

10 min

Technique

 

dydu.sidebar

 

This is a cookie containing the content of the sidebar (useful when the page is refreshed).

10 min

Technique

 

dydu.teaser

 

This is a cookie containing the configuration and status of the call button (classic display/livechat/..., displayed, hidden, etc.).

10 min

Technique

 

DYDU_PUSH_global

 

This is a cookie containing the time on the page, the time of the visit, the number of times the customer has visited the page.

60 days

Technique

 

DYDU_PUSH_session

 

This is a cookie containing the number of pages viewed and the time since the last page viewed.

24 hours

Technique

 

dydu.top3

 

This is a cookie containing the Top 3 knowledge

1 month

Technique

 

Login

 

is a variable containing the login ID entered by the user. For users who have clicked on "Remember me",

uncheck the "Remember me" box

Technique

 

Local

 

it appears after a language change. It just indicates the chosen language (fr, en,...)

valid for the duration of the session (closing the browser)

 

For the AXA ES mobile application

Category

Creation

Name

Example of a value

Purpose

Expiration

Technique

This cookie is created as soon as the first page of connection is accessed

amlbcookie

 

it is a session cookie allowing the user's navigation which indicates the server instance number.

it is deleted when the browser is closed.

Technique

This cookie is created as soon as the first page of connection is accessed

i18next

 

This is a session cookie that allows the user to navigate and indicates the language of the browser.

it is deleted when the browser is closed.

Technique

This encrypted cookie is only created upon successful user login

idtksam

 

It is a session cookie allowing the user to navigate.

it is deleted when the browser is closed.

 

Each browser is configured differently to manage cookies and your choices. It is described in the help menu of your browser, which will allow you to know how to modify your choices regarding cookies. For example:

  • for Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies ;
  • for Safari™: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac ;
  • for Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 ;
  • for Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies ;
  • for Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html.

 

Finally, we inform you that by setting your browser to refuse cookies, some features, pages, areas of the site will not be accessible, for which we cannot be responsible.

To find out more about how to configure your browsers, we invite you to consult the website of the French National Commission for Information Technology and Civil Liberties: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.